Do you sell windows/doors/conservatories?

Yes, we are major sellers of various windows, doors and conservatories types and specifications, tailored to your individual needs. Due to these items being made to order products, we ask that enquires should be requested directly by contacting us on 01566 773777. This way we can individualise your requirements so you receive the product(s) you want.

What warranty do my products have?

All products we sell have a manufactured back warranty. All fascia’s, soffits, cladding and guttering we supply will be correct to specification at the time of delivery and will be free from defects in material and discolouration for a period of 10 years from the date of delivery. All general building and installation products we sell often have manufacture supported warranties, where appropriate, and each product should be reviewed individually for any subsequent warrant length.

How can I pay for my goods?

We accept all major credit and debit cards, along with the use of PayPal. We do not accept cheques for online purchases.

Where do you deliver to?

All fascia’s, soffits, cladding, guttering and related accessories are restricted to delivery only in the TR, PL, EX and TQ postcodes (Devon and Cornwall). All general building products can be delivered across the UK, via a designated courier. Additional charges may be issued for any deliveries beyond the specified postcodes.

When will my products be delivered?

Your delivery should arrive by the specified delivery date on your order confirmation or the agreed delivery date if renegotiated. Certainly, products should arrive with customers no more than 28 days after the received order acknowledgement. If beyond this, please contact us on info@horizonplastics.co.uk, specifying all relevant details and order number.

Can I have my goods delivered the next day?

We are committed to try and accommodate delivery deadlines as far as reasonably possible but unfortunately, we cannot promise to complete any deliveries the next day after an order has been submitted. We apologise for this inconvenience. We advise that any order should be done with the understanding that short delivery turnarounds may not be possible.

Will I have to sign for the delivery?

Yes, delivery cannot be left unsigned, so you should make sure somebody is available at the delivery address to take receipt of the delivery and sign to prove the delivery has been received.

Will I receive an order confirmation?

As such yes, you will receive an email to acknowledge we have received your order and it is being duly processed. An additional email will be sent once we can confirm we can meet and fulfil your order.

Can I get a refund or exchange on any of my goods?

In short yes, any product can be returned or exchanged within 7 days of delivery. Any made to measure products are unfortunately exempt from this. To request a return or exchange, please contact us on info@horizonplastics.co.uk or on 01566 773777. For full details on any refunds or returns, please see the Refunds/Returns section of our Terms and Conditions.

Do you have any trade stores?

We currently operate two trade stores, located in Cornwall. They can be found at Launceston and Bodmin. Please refer to the Company information or Contact Us to get the specific addresses for our two stores and their opening times.