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Delivery and Returns Policy

Standard Delivery Charge = £6.99 (inc. VAT)

Spend over £150 (inc. VAT) = Free Delivery (Standard Delivery Only)

Delivery time = Order specific, please see order confirmation for details

(If delivery is required on a specific date, please contact us to arrange).
(Please be aware that deliveries can take up to 28 days to arrive).


We are unable to deliver any fascia, soffit, cladding, guttering or relevant accessories beyond Devon and Cornwall. Other items can be delivered across mainland UK for an increased delivery fee. We cannot deliver to the Scilly Isles, Channel Islands, Northern Ireland or The Highlands & Islands of Scotland.


When your goods arrive, it is your responsibility or anybody you delegate to receive delivery, to check the delivery contents for damage or missing items before issuing a signature as proof of delivery receipt. Signature cannot be withheld for any missing or damaged stock. You are requested to contact us immediately or as soon as reasonably possible to notify us of any damaged or missing stock. Any delivery notes should be marked accordingly with stock that is missing or damaged upon receipt. We hold no responsibility for any damaged or missing stock that is not reported within two working days of delivery and this will be classified as undue care and negligence on your part as a result. Therefore, we urge you to quickly report any missing or damaged stock as soon as you are aware of it, via our telephone or email contacts.

Planning your installation

We strongly advise that you do not commence any installation until you have received all your required goods fully. This enables you to effectively check your order for damaged or missing goods and rectify any issues accordingly before commencing any installation. Once goods are installed, they cannot be returned or replaced.

Returns, Cancellations and Replacements/Repairs

Any goods that you wish to return or cancel must:
• Be like new/unused
• Still be contained in all its original packaging with any necessary instructions included
(Please note that bespoke and made to measure items cannot be returned unless damaged/faulty)

Any correspondence regarding returns, cancellations or replacements/repairs, should include:
1. Order number.
2. Your name.
3. Contact details.
4. Item(s) you wish to return, cancel or replace/repair.
5. Any additional information about the reason(s) for return, cancellation or replacement/repair.
6. Evidence and nature of damage or faults (if applicable).


If any goods need to be returned, you must contact us on 01566 773777 or as soon as reasonably possibly and certainly within two working days of any delivery being received. You should aim to return any unwanted goods to us within 14 days of raising any returns procedure. Beyond this time, you may be subject to a 20% re-stocking fee, which is calculated on the total value of the goods returned (inc. VAT).

Any returns should be address to (unless being collected):
Horizon Plastics,
3A-3C Vic’s Yard,
Quarry Crescent,
Pennygillam Ind. Estate,
PL15 7PF.
(Please note, any arrangements and costs incurred whilst returning any goods is the responsibility of you (the customer) to pay for and arrange.)


You have the right to cancel your order prior to delivery and up to 7 days after your delivery. You should contact us on to arrange your cancellation and any subsequent return of goods required. Any return of goods must be received on or before 14 days after you made your cancellation claim to avoid any re-stocking charges. Please refer to the returns section for the address to send any cancelled goods back to us.


Replacements are subject to damage or faulty stock being effectively reported within two working days of any delivery of goods. Goods should be checked by you upon delivery for any damage or faults. Any reports beyond the two working days, will be deemed invalid and be considered too of occurred whilst the goods were in your duty of care. You are not liable to pay for any replacement, providing the claims are accurate and received within the specified notification period. However, you may be subject to any additional return and redelivery costs we may incur as a result.

Where appropriate, we may offer to repair goods, however this will be done on an individual basis and discussions should be directed to our email contact or call us on 01566 773777.

Collection of Goods

We are not liable to collect any return goods for you, however in some suitable circumstances, we may collect return goods in conjunction with any replacements being delivered or at our overall discretion. You are advised to contact us directly to discuss whether a collection is available for you. Any related collection costs we incur must be paid by you, unless waivered by us.

To see the full details on delivery and returns, please see our Terms and Conditions.