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Privacy Policy

Here at, we are committed to protecting your privacy and data. We take your privacy and confidentiality very seriously and wish to protect and observe these rights wherever possible. Along with our Terms and Conditions and the critical legislation included in the UK’s Data Protection Act (1998), this Privacy Policy will outline how we use any information we collect about you and how it is stored and how your rights are protected.

Data Protection Act (1998)

Under the act, this Privacy Policy will make sure any personal data we hold is:
• Secure.
• Fairly and lawfully processed.
• Processed for limited purposes.
• Adequate, relevant and not excessive.
• Accurate.
• Kept no longer than necessary.
• Processed in accordance with the subject’s rights in terms of data.
• Not transferred beyond its initial remit without appropriate protection and authority.

Information we collect

Information may be collected about you when you open an account, register with us, place an order or request information/guidance on any of our products or other means of communication. This information we collect may vary in content depending on the nature of the enquiry, but commonly details such as: name, address, contact number and email address; are deemed ‘typical’ information to collect from you, which allows us to contact you should we need to.

Use of your information

Any information you provide to us may be used in conjunction with the following purposes:
a) To process an order – with your explicit permission
b) To provide a more personalised experience for you, especially on repeat custom
c) For feedback on goods we have provided you and our overall service to you
d) For use in the improvement and development of new products and the service we provide you
e) Inform you any important alterations to your order, delivery or returns process
f) Keep you up to date with any adjustments or changes made to the site, our products, promotions or services (if indicated you are satisfied to hear from us).

How your information is stored

Any information you provide to us, will be securely stored on our client database. Relevant data regarding contact information may be kept on our database for a period of time to ensure that any future queries or product orders can be dealt with in swift and efficient manner. Vital payment information will not be stored on our database and is removed once any payment is authorised and the complete payment balance of the order is cleared. Access to your information will be restricted to required personnel only, and no non-required personnel will be granted access to it. Physical, technological and managerial measures have been put in place to protect your information securely and safely.

Data disclosure

We will never distribute your personal data to any companies or associations outside of HHI Ltd for the purposes of marketing. Disclosure of personal information will only occur within the HHI Ltd, with your explicit consent. Third party advertisers and companies will not be privy to your personal information, nor its distribution.

You are fully entitled to request a copy of any personal information that we hold about you, for a small fee. If you wish to see a copy of this information, please email us at Please be aware, proof of identity may be required and further checks may be carried out before information is issued. If you feel any information we hold about you is incorrect or incomplete, please notify us by email, at the above email address, as soon as possible so we can amend our records.

Changes to our Privacy Policy

We are committed to making sure our Privacy Policy is kept relevant, legal and up to date. Should any alterations be needed that constitute a major adjustment in the privacy relationship between you (the customer) and us (HHI Ltd), we will contact you through email or letter to inform you of the possible changes and any action you may need to take. We do maintain the right however to adjust our Privacy Policy as we designate as appropriate, provided is does not impose on any protected rights within the Data Protection Act (1998).